How long will it take to get my first mail-order fill of a new prescription?

It can take up to three weeks for the first mail-order fill. You should buy your first 30-day supply from a retail pharmacy, and then mail-order a 90-day supply.

What do I do if my medications are late?

Call the Welfare Fund (212-354-5230). We can place a two-week emergency retail fill for you at no extra cost.

If I'm out of the country and need medication, can I use my CVS/Caremark card?

No. You will have to pay for the medication out-of-pocket, and submit a reimbursement form to CVS/Caremark upon your return home. CVS/Caremark will factor the foreign exchange rate.

How much time do I have to send in a claim for reimbursement for a prescription drug purchase?

Claims must be filed within 90 days of service or purchase.

How long does it take to be reimbursed for prescription drug benefits?

Please allow 6 to 8 weeks to receive reimbursement.

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